Switchboard Operator/Receptionist

US-NY-Rhinebeck
8 months ago
Job ID
2016-9503
# Positions
3
ArchCare at Ferncliff NH
Experience (Years)
1
Category
Building Services and Plant Operations
Work Days Per Week
1
Shift
D
Shift Start Time
7am, 3pm
Shift End Time
3pm, 11pm
Type
Per Diem
# Hours
as need

Overview

Performance Management

In accordance with detailed procedure, receives and directs all visitors to the Home. Provides courteous, fast and accurate telephone service.

 

Responsibilities

Performance Management

* 
Greets and directs visitors, first ascertaining if they have an appointment and then by phoning department involved if appropriate. Maintains neat and presentable reception area.
* 
Assists Residents by providing location information relating to activities, religious services, office locations, etc., Assists Residents to and from elevator at meal times when necessary.
* 
Maintains an awareness of Residents in lobby area, who may be confused and who attempt to wander from Home. Alerts Nursing of such potential incidents. Maintains current listing of Resident’s names and room numbers at the desk.
* 
Maintains an awareness of arrivals and departures of Sister, Doctors, Residents, (non-hospital absences), Volunteers, Staff and Salesmen. Has them log in and out in the appropriate log book; also anticipated return time of Sisters, Key Lay Staff, Residents.
* 
Informs appropriate department of any deliveries to front desk.
* 
Connects incoming calls with person or office desired, paging if necessary, in accordance with outlined procedure. Takes and relays messages if callee not available. Checks “OUT” sheet to determine if party called is scheduled elsewhere.
* 
Gives dialing instructions when necessary; obtains local numbers where they are not available to staff. Dials long distance and local calls as requested by Supervisor Department Heads or Administrator.
* 
Seals outgoing mail and applies necessary postage. Sorts incoming mail and places in appropriate mail boxes.
* 
Follows procedures established for the Switchboard/Receptionist in the Fire Safety Program.
* 
Follows procedures established for the Switchboard/Receptionist in the Fire Safety Program.
* 
Observes guidelines of HAZCOM program.

 

Qualifications

Performance Management

Education Requirements
*
HS diploma or equivalent

Experience Requirements
*
One year general work experience including public contact and switchboard operation.

 

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