Interact with Health plan members as well as providers through inbound and outbound telephonic contact review. Be the liason for Archcare and address all the needs of our members or providers in a timely and efficient manner. Handle mutliple responsibilities and manage the members needs first and foremost. Work and coodinate in tangent wiht all the division that we provide support to.
Have the ability to mitiagte issues and provide the correct direction to the caller and work wiht the corresponding group(s) to assure timely resolutions. Have the ability to be versatile in approaching the daily needs of the call center and provide the needed support to the group to assure that we comply with our daily deliverables. Must be a fast learner and answer all incoming inquiries for Archcare customers. provide exemplary customer service by being proactive and responsive to all Archcare customer requests. Must comply wiht all company and departmental operational guidelines and policies. have the ability to remain current on all departmental policies, procedures, plan benefit designs, and modification as per regulatory mandates.
At least three years of experince in a call center/ contact center. Fully versatile in call center software and it's fucntionality. Must have high level of teamwork and commitment to the members that we support. Must have high level of judgement and problem solving experience. Must have extensive communncation ability. Must be a system-first thinker and must have ligh level of attendance and puntucality commitment.